ACAC Fitness & Wellness West Chester

I come here for the swimming and sauna mostly, so I have yet to explore the gym itself (but will in due time). I’ve found it great for swimming, albeit the pool is warmer than I’d like as a faster swimmer doing workouts. Thankfully, with six lanes i’ve had no issues finding a lane with the exception of perhaps one or two times. For context, i’ve been going six times a week for the last three to four weeks. Locker rooms are great as well. My only complaint is that there’s been a couple of instances where a swim team showed up that I wasn’t aware of; one of them was my fault as it shows in the lap pool schedule that the swim team starts at 5 PM but the other time was on a Friday at 11 AM which I found confusing. A bit annoying but overall things have been great!

I’m pretty happy here, I lift and swim laps almost every day. Pools are in great shape and locker rooms are clean. Weight room has a lot of squat racks and even some specialty equipment like hex bars. My only gripe is that there seems to be a lack of weight equipment for the number of people that come (only one barbell bench, no incline bench, only one lat pull-down, etc) so it gets crowded even in the early morning. Great gym otherwise

The club itself has a lot of good things but I had a bad experience with a rude house cleaner and upper management has shown a complete disregard for my complaint. My husband and I joined ACAC 2 months ago, and I’ve been to the WC ACAC barely 7 times when I was screamed at by a raging house cleaner because I accidentally dropped a towel on the floor. She tried to force me to use the towel when I put in the dirty hamper and came rushing and pointing her finger at me yelling at me to respect house keeping. I was startled and taken aback by the disrespect, and I was so scared because I didn’t see her coming. I talked to the manager on duty that night and he didn’t do anything, he said he wasn’t there, therefore he can’t take a stand. He did try to mediate and talk to her, but as soon as she saw me she said “i will no apologize” and was acting erratically…all of that because I took 2 towels and one of them fell on the floor which I put in the dirty hamper! I left crying at the way I was treated. Then I came back the next morning to talk to higher management, the manager on duty was nice and promised he would talk to his manager that afternoon since he had a meeting with him and get back to me. It’s been 2 weeks and I haven’t heard anything from them. I even called and left a message. I froze our membership for 2 weeks to give ACAC a chance to resolve this issue. Terrible experience, complete disregard to their members especially that we are are new members and paid the whole year in advance. We’re disappointed .